Summary: Floating at the bottom right of all the City of Willow Park webpages is info on the City's new automated communication tool, TextMyGov . Just send a new text to 817-458-3443 with the word "Hi" and you are on your way to information and answers about the City of Willow Park.
Note: Willow Park Civics is about Willow Park but is NOT associated with or managed by the City of Willow Park.
Latest Update: updated 26 July 2024 The Community News article; posted 23 June 2024
Tags: #Communications
City of Willow Park's new communication tool, TextMyGov
Floating at the bottom right of all the City of Willow Park website pages is information about the City's new automated communication tool, TextMyGov .
At the 23 July 2024 Council Meeting [1], the City's Communication Director introduced the new communications pathway.
No new app is necessary. Just use the text message app already on your phone or computer.
No opt-in or registration is necessary.
Just send a new text to 817-458 -443 with the word "Hi," and your return text message with give you the following starting instructions:
Thank you for contacting the City of Willow Park, TX! En Español, envía Hola.
To report an issue, type the issue: (i.e. Pothole, Water Leak, or Trash Issue)
If you have a question, text one or two keywords about the information you are looking for. If you don't find what your looking for text FAQ
To receive alerts from the city text WPINFO to 91896
Have a great day!
• There are already 38 automatic responses programmed into the City's TextMyGov database. However, if you ask a questions or use a key word whose answer is not available...
• you will received a return text with information on how to contact an employee at City Hall and
• a message is sent to the Willow Park Communications Director, who will add the answer or information into TextMyGov.
• To receive text alerts from the city, text WPINFO to 91896 and you will receive the reply text as follows:
• You've requested to join City of Willow Park's TextMyGov notification list. Reply 'YES' to opt-in. Msg&Data rates may apply. Freq varies. For support, text HELP.
Additional information from the TextMyGov website is as follows:
• TextMyGov offers a automated way to "Find Information And Report Issues."
• Step 1. Text in your question/request for the city to their specified TextMyGov phone number.
• Step 2 - TextMyGov's smart texting technology identifies keywords to instantly provide a response.
• Step 3 - Engage with TextMyGov until finished.
• Depending on what you are trying to accomplish, TextMyGov can provide various types of responses such as:
• Receive a quick answer to your question.
• For information that can be found on your city's website, links will be provided to direct you to the correct place.
• When reporting an issue to the city, TextMyGov will guide you through a series of steps that allows you to submit all the necessary info and even allows you to upload a picture.
• Simple Communication - Using a mobile phone's regular messaging service allows anyone to quickly find links, documents or text that answers their questions. - No app downloads required!
• Available Anytime - Smart texting technology works around the clock to provide assistance to citizens anytime day or night
• Access Anywhere - Empower citizens to connect to the city from anywhere. Using text messaging allows citizens engage with the city efficiently, saving a trip to the office or waiting on hold.
• Reduce Phone Calls
• Modernize Communication
• Send Text Alerts
• Boost Website Traffic
• Track Citizen Requests
Streamline Work Processes
Sources and Resources
[1] 23 July 2024 Council Meeting, Agenda Item 3. Presentation of TextMyGov the City's new communications software.
• Background: The city is launching a new service this month that will allow our community members to text for answers to common questions and get directed to helpful information. It also allows the city to send text messages in a more efficient and effective manner than our current system. #Communications
• No Exhibits or Presentation in Agenda Packet.
• Willow Park Civics Research: TextMyGov.com
• TextMyGov - get information and receive notifications, City of Willow Park Website, July 2024
Coming soon, you can now simply text the City of Willow Park to find information instantly anytime!
The City of Willow Park is excited to announce the launch of TextMyGov, a new text messaging service designed to keep residents informed with timely and relevant information directly affecting our community.
This new texting service allows the city to send text notifications to residents about important updates and local events. As part of our commitment to keeping our community informed, some residents may receive an initial text from the number 91896 during the week of July 8, 2024. These residents will receive essential and important community updates once they complete the opt-in process.
Residents can easily sign up to stay notified about city notifications such as utility services, road closures, upcoming events, public safety alerts, and general announcements.
We encourage all residents to opt-in for these important notifications to keep informed of all city announcements. Signing up is easy. Simply text WPINFO to the number 91896. After sending the initial keyword, you will be asked to complete the opt-in process by responding with YES by text to 91896. Users may opt-out anytime from future text alerts by simply texting STOP to 91896.
Residents can also text the city directly 24/7 by texting one or two keywords to our new system. You can get quick information on utility billing, code enforcement, trash issues, and other questions by texting "HI" to 817-458-3443. Follow the prompts to either get a quick answer or connect with someone on city staff who can further assist you during business hours.
This new communication tool underscores our dedication to transparency and community engagement. We look forward to connecting with our residents and enhancing our ability to communicate effectively.
For more information or any inquiries, please contact Communications and Marketing Director Rose Hoffman at 817-441-7108x101.
Msg & data rates may apply. Check with your carrier for details.
View terms and privacy policy info at: textmygov.com/opt-in-terms-conditions
• Willow Park Council unveils new communications between residents and City Hall [23 July 2024 Council Meeting Review], The Community News, printed 26 July 2024, Excerpt:
Communication between Willow Park residents and City Hall just got easier.
Got a question about trash pickup? Water? Now, the answers are just a text away.
The Willow Park City Council, at its meeting on Tuesday, July 23, joined those in attendance to witness the unveiling of TextMyGov, a new service designed to improve communication between those who live in the city and those who work for and lead the city.
Willow Park Communications and Marketing Director Rose Hoffman said the service is a nice alternative to having to download another app for information.
“There are a lot of people feeling like they’re being apped to death,” she said.
Simply put, TextMyGov is designed to make it easier for those with incoming inquiries and those with outgoing notifications, so it makes things easier for both residents and city employees. Community members can text for answers to common questions and get directed to helpful information. It also allows the city to send text messages/notifications in a more efficient and effective manner.
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